Unhappy Customer

Unhappy Customer

Posted on 01. Mar, 2013 by in Marketing Fitness

The other day I received an email from someone who is on my gym’s email list.

If you’re not emailing your list at least 2 to 3 times a week you’re missing the boat.
(I email my list 5x/week)

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Most people including fitness trainers always talk about and strive to increase the size of their list.

And that’s cool…

But nurturing your list is way more important than the size.

It’s not the size of the pencil, it’s how you write your name.

That’s what she said. Ok, I had to throw that in ;)

So without further ado, see below. We will just call him “Jim”

JIM
Hey Sam, I been receiving newsletter from you, and I have to say that this gym seems to be right for me. This gym seems to have the discipline I need! I’m currently training with someone else, and I paid him in full. I’m starting to feel that he doesn’t put to much focus in our sessions or doesn’t even care.

SAM
Hey Jim, I am sorry to heart that. Have you talked to your trainer and told him/her how you feel.Many times by communicating with him/her it can be solved.

In the meantime, if there is anything I can do for you please don’t hesitate to ask my friend.

Wishing you the best of luck…


JIM
I have… He doesn’t really take me serious I’ve seen him with another client, and I’ve seen him with another client he seems to put more effort into them. That’s why I have been thinking of moving.

SAM
But you have paid him in full. Don’t want you to lose your money. How long do you have left?
 

JIM
I paid 3 months, but I could get my money back I think. I’ll see with him and if I do get the refund ill see going with you guys.
 

SAM
We’re here to help whenever you’re ready.

Your boy Sam,

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